Frequently Asked Questions

What is TEN15?

TEN15 is a modern coffee brand crafted for people who want fast, rich, café-style coffee without compromising on quality.

What types of coffee does TEN15 offer?

TEN15 offers a curated range including frappes, lattes, 3-in-1 coffee, and freeze-dried coffee — designed for different moods, moments, and preferences.

Is TEN15 made with real coffee?

Yes. All TEN15 products are made using premium freeze-dried coffee to ensure authentic taste, aroma, and consistency.

Who is TEN15 for?

TEN15 is made for busy professionals, students, creatives, and coffee lovers who want great coffee anytime — at home, at work, or on the go.

Where can I buy TEN15 products?

TEN15 products are available through our official website and selected retail partners. Availability may vary by location.

How should I store TEN15 coffee products?

Store in a cool, dry place away from direct sunlight.

Are TEN15 products suitable for everyday consumption?

Yes. TEN15 is designed for regular coffee consumption as part of your daily routine.

Is TEN15 a Pakistani brand?

TEN15 is launching in Pakistan with products crafted to match local taste preferences while maintaining international quality standards.

How do I cancel my order?

Reply on WhatsApp with your order number before the order is dispatched. Cash on delivery orders are simply cancelled, with nothing charged. If you paid by card, we refund you in full when you cancel before dispatch. Once an order is with the courier, it can't be cancelled.

Why do you message me on WhatsApp after I order?

We confirm every order before we ship it. If you don't confirm within 48 hours, we cancel it, and refund any card payment.

What if my order arrives damaged or wrong?

Message us on WhatsApp within 72 hours of delivery with your order number and a photo or video. We replace the item at no extra cost, including delivery.

Can I get a refund?

Our remedy for a faulty item is a replacement. We refund you in full if you cancel a paid order before dispatch, if we cancel your order, if we can't deliver or replace, or if you were charged twice. We don't accept change-of-mind returns on food. Orders bought with a promo code or in a limited-time sale are final sale.

How can I contact TEN15?

You can reach us through the contact page on our website or via our official social media channels.